Terms of service

Who we are

Smith & Square is the trading name of Ezra Smith, a sole trader (ABN 68 759 921 573) in Perth WA. Email hello@smithandsquare.com.au or call 0480 344 478.

Orders

One property per order, in writing: the order form on our website, an email, or a text with photos to 0480 344 478. We don’t take orders or agree prices on phone calls. The prices on our website’s price list on the day you order apply. Prices are in AUD. We’re not registered for GST, so no GST is charged.

What you send

A sketch with measurements, an old floor plan or brochure, builder’s plans, or a strata or survey plan, plus your logo and the property address. For a site plan: the survey, strata, title or builder’s site plan. By sending it, you promise that you’re allowed to use it and to have it redrawn, and that it isn’t someone else’s plan you don’t have permission to copy. Please cover owners’ names on documents if you can.

What we deliver

A floor plan (and a site plan, if you order one) in your branding as PNG and JPG (for portals and the web) and PDF (for print), A4. If something in your material is unclear, we’ll ask or flag it.

We aim to send each plan within 1 hour of your order if you order between 7am and 7pm (Perth time), or by 8am the next morning if you order later. A first plan for a new office can take up to 2 hours while we set up your branding. If we need to ask you about your material, the hour starts again when you reply. If a plan will take longer, we’ll tell you.

Accuracy

Plans are drawn from your material and are for marketing only, not for building, legal or valuation use. Measurements and areas are approximate, and every plan carries a disclaimer saying so. Please check each plan before you use it and tell us about anything wrong.

Fixes

Fixes and small changes are free, as many as you need, within reason. If anything on your plan is wrong, unclear or not quite right, tell us and we’ll fix it. A change to the home itself (a renovation or extension), a different property or an upgrade (premium style) is charged at the usual price, and we’ll tell you the price first.

Payment

If you’re a new agent, your first plan (on a current listing) is free. After that, offices get one invoice a month, one line per property, due in 14 days, by bank transfer or PayID. A card payment link is available on request. If you’re not an agent (for example, a private seller), you pay by card before delivery. We may pause new work for an account that is more than 30 days overdue.

Using the plan

You and the property’s seller may use the plan to market the property, in any media, for as long as you like. That includes uploading it to property portals, which may keep and share it under their own terms. We keep the rights to our software and templates. We won’t show your plans or your branding publicly without your OK.

Liability

Where the law allows, our liability for a plan is limited to redoing it or, if that isn’t possible, refunding what you paid for it. Nothing in these terms takes away your rights under the Australian Consumer Law.

Privacy

See our privacy policy.

Changes

We may update these terms. Changes apply only to orders placed after we publish them, and we’ll tell regular clients by email first.

Law

These terms are governed by the law of Western Australia.